289: Achieve Control, Capacity and Care, with Estes Forwarding Worldwide
Michael Campese of Estes Forwarding Worldwide (EFW) has an extensive background in logistics, with over two decades of experience within the Estes organization. He explains EFW's unique position as a non-asset, hybrid logistics provider that combines flexibility with the stability of its large parent company. Michael advocates for a diagnostic sales approach, aiming to build trust and long-term partnerships rather than simply selling services. He shares a compelling case study of helping a home fitness company rapidly scale its distribution network during the pandemic, showcasing EFW's ability to manage capacity constraints and explosive e-commerce growth.
Today I’m joined by unique global freight forwarder, Estes Forwarding Worldwide (EFW).
EFW is one of the leading domestic and international freight forwarders in the US, providing customized logistics solutions for clients around the world and across all industries including retail, government, automotive, health services and technology. Whether it’s air, ground, or ocean freight, they take a personal approach, and are passionate about fostering the best customer relationships possible, and exceeding expectations each and every time. A subsidiary of Estes Express Lines, and with over 400 employees nationwide, the company earned its billionth dollar in revenue in 2017.
Today Michael Campese, Senior Vice President of Sales & Marketing at Estes Forwarding Worldwide, joins me to chat all about the company: what they do; the rising focus on home delivery; moving from fixed to flexible; and why everyone needs to be thinking about capacity.
The evolution of EFW, and on overview of their broad range of services.
The current landscape of the trucking industry, the main challenges, and how EFW are tackling these challenges to help their customers gain a competitive advantage.
A closer look at EFW’s Net Promoter Score and the growing importance of customer service and satisfaction.
The ecommerce boom: the changes EFW have seen over the last few years, the challenges that the industry is still facing, and how EFW are responding.
A closer look at EFW’s warehousing capacity and solutions, and how they can scale and flex to meet changing customer demand in a volatile market.
An insight into how, and why, customers typically engage with EFW, and how they work together to create the right solution.
The ideal client for ESW.
A case study showing how EFW helped a key customer to tackle capacity constraints and delivery restrictions in order to meet quickly rising product demand during COVID.
Resources & Links Mentioned
- Head over to EFW’s website now to find out more and discover how they could help you too. You can also connect with EFW and keep up to date with the latest over on LinkedIn, Instagram or Facebook, or you can connect with Michael on LinkedIn.
- If you enjoyed this episode, why not check out episode 285, Unlock the Power of Partnerships, with Cargo Chief and Hubtek, or read our blog Managing Crisis and Adversity in Uncertain Times: What We Have Learned from the Covid-19 Pandemic and What to Do and Not Do When Facing a Crisis.
- Check out our other podcasts HERE.
