Courtney Folk shares her thoughts on Fulfillment, Returns and Value Added Services are Magic when Combined

332: Make Fulfilment Easy and Sustainable, with Renewal Logistics


Today I’m joined by Renewal Logistics, a high-volume, high-throughput, collaborative and sustainability-focused woman-owned logistics company.

Renewal Logistics are an e-commerce fulfillment and third party logistics company with a specialty in apparel and consumer goods, partnering with eco-friendly brands that have outgrown in-house fulfillment and require flexible and scalable, on-demand solutions.

Today Courtney Folk, CEO and co-founder of Renewal Logistics, joins me to chat all about the company; how fulfillment and logistics are changing; creating exceptional brand experiences; and how they are leading the circular movement, through processing returns from your favorite national retailers.

 

IN THIS EPISODE WE DISCUSS:

 

[08.01] Courtney’s background, how her husband’s family dry cleaning business led her to co-found Renewal logistics and an overview of the company’s growth.

“As women… you have to be careful not to turn down opportunities, and not turn down people that are willing to help.”

[16.12] How the landscape of e-commerce, fulfillment, logistics and sustainability has changed, and the current industry challenges.

“The thing that’s different now is returns. Returns is what most e-commerce brands are struggling with. If you don’t have a solid sustainability and reverse logistics program in place, you end up ditching a lot of product, and not receiving the value out of it.”

[18.55] A closer look at Renewal’s services, and how they’re helping customers tackle key industry challenges.

“A lot of companies just never really think about how much agility they could have in the marketplace, if they had a really good option when it comes to that repackaging piece.”

[24.30] The ideal client for Renewal Logistics.

[27.40] How Renewal manages the popular trend of subscription boxes.

[31.34] The importance of building circular supply chains, and how a focus on returns and sustainability can give businesses a competitive advantage.

“It’s amazing how much money companies are leaving on the table!”

[41.43] The future for Renewal Logistics.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Renewal Logistics website now to find out more and discover how they could help you too. You can also connect with Renewal Logistics and keep up to date with the latest over on LinkedIn, Facebook, YouTube or Instagram, or you can connect with Courtney on LinkedIn.

If you enjoyed this episode, and want to hear more from Courtney, check out 328: Blended – Breaking the Class Ceiling, where Courtney joins a panel of industry leaders to discuss the sometimes controversial subject of classism.

And if you’re interested in hearing more about the fashion and apparel industries, why not listen to 223: Women In Supply Chain™, Tara St James, featuring Tara St James: fashion designer, sustainable design strategist and responsible supply chain consultant, or 239: Women In Supply Chain™, Joanna MacDonald, featuring entrepreneur, fashion designer, communications and training specialist and philanthropist, Joanna MacDonald.

Check out our other podcasts HERE.

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