414: Section 321: Borderless Ecommerce At Your Fingertips
Dwayne Johnson is the Senior Director of Retail E-commerce Strategy and Section 321 at SCI, Canada's leading 3PL. With over 25 years of experience in sales and leadership, he provides deep insights into creating competitive advantages through supply chain design. Johnson discusses SCI's evolution into a borderless commerce expert, emphasizing the use of trade agreements to facilitate international expansion for clients. He shares a compelling case study where SCI's strategy saved a customer $6 million, underscoring his expertise in delivering tangible value and navigating the complexities of global logistics.
Today I’m joined by SCI, Canada’s leading 3PL.
With its deep-rooted, best-in-class logistics, supply chain, and transportation management expertise, SCI makes North American businesses better. Working with clients in the omnichannel retail, technology, health, beauty, and wellness sectors, SCI prides itself on adding value to clients’ businesses by removing friction points and seamlessly delivering on their business strategies.
Today, Dwayne Johnson, Senior Director of Retail, eCommerce Strategy, and Section 321 advisor at SCI, will be talking all about SCI and what they do; embracing change in a constantly evolving industry; the rise of borderless eCommerce; and why a well-designed cross-border supply chain can be your competitive advantage.
Guest bio:
Dwayne is the Senior Director of Retail and e-commerce Strategy at SCI. With over 25 years of experience in sales and leadership, Dwayne is responsible for managing current clients, plus helping potential clients on Canadian and global supply chain strategies including cross-border fulfillment. One specific channel, in which he has developed into a market leader for SCI is Section 321. Before joining SCI, Dwayne spent 16 years with Pitney Bowes Inc. where he held many senior leadership roles, including Director and VP positions in both Canada and USA. In his last role, he was responsible for leading a group in North America that managed the life-cycle of communications for clients in the digital and physical world. This role also allowed Dwayne to have the opportunity to work in both the USA and Canada, reporting to a US business model, plus getting extensive experience in cross-border fulfillment. Following his career at Pitney Bowes, Dwayne was responsible for building and guiding Sameday Worldwide as its AVP Sales, which specialized in e-commerce fulfillment in both Canada and the USA. As a senior sales leader, Dwayne is an active member of several professional associations and speaks at specific post-secondary schools’ Supply Chain Programs. Lastly, he is earning his CCS designation, with the Canada Society of Customs Brokers.
An introduction to SCI, what they do, and how they help their customers.
The ideal client for SCI.
The changing face of the logistics industry, and why embracing that change is so important.
A closer look at the landscape of logistics, the key challenges and opportunities, and why consumer mindsets are shifting.
The rise of borderless ecommerce, and how SCI is helping customers to embrace it.
The secret to SCI’s competitive advantage, and how they’re helping clients to create well-designed supply chains and unlock international markets.
How SCI is helping customers with international expansion and localization.
A case study showing how SCI helped a key customer to embrace borderless commerce with section 321, and put $6millon back on their bottom line.
The importance of partnerships when it comes to creating competitive advantage, and what it looks like to work with SCI.
How organizations can get started with Section 321, and what they should be thinking about before they start.
The future for the industry, and for SCI.
