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532: Turning Purposeful AI into Business Outcomes, with Infios

532: Turning Purposeful AI into Business Outcomes, with Infios

Mar 19, 2026

Aadil Kazmi is the Head of AI at Infios, where he leads product strategy for embedded AI agents and workflows. His journey into supply chain began at Amazon, which inspired him to launch two startups—one creating a unified API for fast delivery and another building AI agents for execution workflows. Aadil advocates for "purposeful innovation," urging businesses to focus on use-case-driven AI that solves problems involving unstructured data. He stresses that the best way to adopt AI is to redesign workflows from an AI-first perspective to overcome technology debt and maximize business outcomes.

532: Turning Purposeful AI into Business Outcomes, with Infios

Today I’m joined by Infios, a company with over 5,000 customers operating in over 70 countries and supported by over 2,300 employees that is committed to meeting you where you are to create the future you need.

Born from the combined strengths of Körber Supply Chain Software and MercuryGate, Infios make the best in supply chain execution accessible to every company. With a portfolio of adaptable solutions, they empower businesses to simplify operations, optimize efficiency and drive measurable impact.

Today Aadil Kazmi, Head of AI at Infios, joins me to talk all about turning purposeful AI into business outcomes. We’ll be digging into AI agents, what they mean for supply chain and how they compare to traditional automation. We’ll be shining a light on tackling technology debt with intelligent orchestration. And we’ll be exploring intelligent supply chain execution, and the one big challenge businesses need to overcome before they can achieve it.

Guest bio:

Aadil Kazmi is the Head of AI at Infios, bringing more than a decade of experience building and distributing enterprise software products. As a serial entrepreneur and AI leader, he has co-founded and led multiple innovative technology companies, including Normal AI as CEO, Arena as AI Product Lead, Swyft as Co-Founder and CEO and Amazon as Engagement Manager. Aadil holds a Bachelor of Business Administration from the Schulich School of Business at York University. He is committed to continuous learning and improving both his emotional and intellectual intelligence. A self-described opinionated leader who dreams big, Aadil combines strategic thinking with hands-on execution to drive AI innovation at Infios.

 

02:14

An introduction to Aadil, and an overview of Infios.

Supply chains run best when operators can execute them on a single stack.
03:20

How Aadil’s experience at Amazon sparked an entrepreneurial journey that ultimately led him to Infios.

When retailers and shippers offered faster shipping to their end customers, cart values and repeat rates went through the roof. That led me deep into supply chain…
05:17

Aadil’s focus in his role as Head of AI, what excites him, and what keeps him up at night.

We’re using our own tools internally to produce what our customers will eventually use.
08:32

What purposeful innovation means to Infios, and the big unlock that happened three years ago that changed the game for AI.

We partner with customers to develop only use case driven AI workflows.” “Purposeful innovation is looking at what workflows within our business depend on unstructured data and reasoning, and focusing on those for AI automation… Not everything is a fit for Gen AI.
12:08

What AI agents mean in the context of supply chain, how they’re being used now, and how we can understand automation through a three-level phased framework.

15:31

How AI agents compare to traditional automation, and how businesses can decide which is the right fit for each challenge or workflow.

When companies embark on their automation journey, they should start with the highest leverage ROI workflows that have the lowest risk factor.
19:15

The challenge of organizational debt, and leaning into AI readiness by connecting people’s tribal knowledge to contextualize AI decision-making.

21:41

How Infios are meeting customers where they are to overcome technology debt with intelligent orchestration.

24:55

What Aadil’s Executive Roundtable at Manifest uncovered about intelligent supply chain, and how to get the most from AI adoption.

You can’t just throw AI at a problem… The best way to adopt AI is to actually pull the workflow and, from a first principles perspective, re-engineer it from the ground up to be AI native.
28:31

Why technology readiness is still a big constraint on connected execution, and why AI ambition is yet to meet execution reality.

29:23

How businesses can move toward intelligent connected supply chain execution to turn purposeful AI into business outcomes, and how to measure success.

33:17

What teams should do now as they plan for the year ahead.

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