508: Reliable and Responsive – DCLI’s RapidLink Repairs Is Keeping Drivers Moving
Rob Finch is the Vice President of Domestic Sales for RapidLink Repairs and its parent company, DCLI. With a 15-year background at CSX Transportation spanning both commercial and operational roles, he brings a deep understanding of logistics to his position. Rob explains how RapidLink evolved from DCLI's internal road service unit into a nationwide, 24/7 commercial repair solution driven by customer demand. He highlights the company's core principles: transparent pricing without surprise fees, a focus on proactive maintenance to ensure safety, and a commitment to rapid response times to minimize driver downtime and boost productivity.
Today I’m joined by RapidLink Repairs, a solution born out of the proven success of DCLI’s dedicated road service unit.
RapidLink Repairs understand the urgency of getting back on the road. They were founded to meet the need for motor carrier repair services that combine fair, transparent pricing with fast, reliable solutions. And their mission is simple: reduce your downtime and keep you moving.
Today Rob Finch, VP of Domestic Sales at DCLI, joins me to talk all about RapidLink Repairs. We’ll be shining a light on its suite of services and what to expect when you work with the team. We’ll be talking about how RapidLink’s industry-leading coordination and response times are boosting safety and speed, and reducing downtime for drivers. And we’ll be sharing how its unique pricing structure is helping customers budget more confidently, with fewer surprises and more control.
Guest bio:
Robert “Rob” Finch is the Vice President of Domestic Sales at Direct ChassisLink Inc. (DCLI), where he has led the company’s 53-foot domestic sales efforts with an entrepreneurial vision, and deep industry insight. His leadership helped power the evolution of RapidLink Repairs in March 2025, expanding on DCLI’s respected road service model into a nationwide, customer-focused repair partner for trailers and chassis. With a career that spans operations, marketing, and sales, Rob brings a rare combination of strategic business acumen and people-first leadership. He’s passionate about building long-lasting partnerships, aligning cross-functional teams, and driving measurable results. Whether leading major go-to-market strategies or mentoring future sales leaders, Rob’s ability to unify performance with purpose makes him a trusted voice in the industry.
An introduction to Rob, his background, and his role at DCLI and RapidLink Repairs.
An overview of RapidLink Repairs – who they are, what they do, and how they help their customers.
The biggest challenge for businesses right now.
RapidLink Repair’s origin story.
RapidLink Repairs ‘anytime, anywhere’ service, and the most common repairs they solve for.
The ideal client for RapidLink Repairs, and why businesses want a nationwide solution.
RapidLink Repair’s approach to cost, fighting ‘surprise fees,’ and why they don’t mark up parts.
The importance of efficiency and customer experience, and how RapidLink’s response times are delivering competitive advantage.
A case study exploring how RapidLink Repairs helped a key client eliminate extra fees and enhance communication, allowing them to plan consistently and boost productivity.
Why safety is crucial, and the impact RapidLink Repairs are making on the industry.
How to work with RapidLink Repairs.
Resources & Links Mentioned
- Head over to RapidLink Repairs’ website now to find out more and discover how they could help you too. You can also connect with RapidLink Repairs and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Rob on LinkedIn.
- If you enjoyed this episode and want to hear more from DCLI, tune into 360: Deliver A Great Trucker Experience, with DCLI or Marketing Leader Stacy Kirincic on Dominating Male-Dominated Industries like Supply Chain.
- Check out our other podcasts HERE.
