486: Revealed – The Number One Way To Make Your Supply Chain Future-Proof
Ross Hickey is the Lead Solution Consultant at Shippeo, a global leader in real-time transportation visibility. He specializes in guiding companies through digital supply chain transformations by helping them build the business case for visibility and articulate its value. Ross advocates for a diagnostic approach, urging businesses to first map their processes and quantify pain points before investing in technology. He emphasizes that successful transformation is 80% people and 20% technology, highlighting the critical role of change management, cross-functional alignment, and true partnership with technology providers to create a scalable, future-proof ecosystem.
Today I’m joined by the most recommended real-time transportation visibility platform in the world, Shippeo.
Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more resilient, sustainable, and customer-centric supply chains.
Today Ross Hickey, Lead Solution Consultant at Shippeo, will be taking on an industry hot topic – visibility. We’ll be talking about closing visibility in gaps in your supply chain, turning visibility into business value, building more future-proof tech stacks, and why visibility is a real change management journey.
Guest Bio:
Ross Hickey is the Lead Solution Consultant at Shippeo, specializing in real-time visibility and logistics software. With a proven track record across the Americas and APAC, he excels in solution consulting, demo storytelling, and strategic problem-solving. Since joining Shippeo in June 2023, Ross has helped businesses optimize their supply chains. Previously, he held key roles at Vistex and C.H. Robinson, leveraging his deep expertise to drive success in the industry.
An introduction to Ross and his role at Shippeo, and a reminder of who Shippeo are and how they help their customers.
From in-transit uncertainty to the first and last miles, the typical blind spots Shippeo see with their customers, the problem of fragmentation, and why organizations often overlook key areas in their transportation networks.
How businesses can start to evaluate their ecosystem to shine a light on blind spots and tackle fragmentation.
Shippeo’s seven value drivers, and how closing visibility gaps leads to overall performance improvement.
How real-time visibility impacts key business outcomes for Shippeo customers.
Understanding your ‘why,’ and leveraging that to build a business case for real-time visibility.
How organizations should be thinking about their tech stack as they look to translate visibility into business value.
The importance of partnership, and how businesses should approach choosing the right partner, ensuring that their investment is scalable and technology future-proof.
Why change management is critical to digital transformation, and how organizations can shift their teams mindset to work with new solutions in a more strategic, proactive way.
Collaboration, and what successful cross-functional alignment needs to look like.
Ross’s final words of advice for listeners to take away from today’s discussion.
Resources & Links Mentioned
- Head over to Shippeo’s website now to find out more and discover how they could help you too. You can also connect with Shippeo and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Ross on LinkedIn.
- If you enjoyed this episode and want to hear more from Shippeo, check out 443: Mastering Visibility: Insights from LogTech Live with Shippeo.
- Check out our other podcasts HERE.
