454: Uncover Hidden Inefficiencies and Reveal Your True Cost-To-Serve, with 910 Advisors
The episode features Greg Stephenson, Janet Ydavoy, and Robert Chapman, the leadership team behind the supply chain advisory firm, 910 Advisors. They bring diverse backgrounds in apparel, retail, international trade, and entrepreneurial software startups to their consulting work. The team emphasizes a hands-on approach focused on delivering measurable ROI in short-term increments, moving beyond high-level strategy to practical implementation. Their central argument is that understanding the true 'cost-to-serve' for each customer is critical for uncovering hidden inefficiencies, improving profitability, and fostering a collaborative company culture.
Today I’m joined by 910 Advisors, a company that partners with businesses in industries where operational efficiency and technology are critical to success, from fashion to distribution.
910 Advisors specialize in delivering tailored commercial and supply chain advisory and implementation solutions that empower businesses to overcome challenges and achieve measurable success. Founded on the principles of clarity, efficiency, and innovation, their team brings decades of expertise in CRM, ERP, and middleware integration to help businesses streamline processes, improve visibility, and stay competitive.
Today, Robert Chapman, Principal, Gregory Stephenson, Principal, and Janet Ydavoy, Senior Consultant – all of 910 Advisors – join me to talk about 910 Advisors and what they do, and the trending topic of ‘cost-to-serve.’ We’ll be exploring what it means and why it’s so overlooked; the obstacles standing in the way of organizations understanding their true cost-to-serve; its impact on supply chain efficiency and profitability; and how 910 Advisors are helping clients transform inefficiencies into opportunities.
Introductions to Greg, Janet, and Robert, and why Greg and Robert co-founded 910 Advisors.
An overview of 910 Advisors – who they are, what they do, and how they help their customers.
The ideal client for 910 Advisors.
‘Cost-to-serve’: What it means, why it’s so often overlooked, and why teams have a handle on their customer acquisition costs, but not ongoing ones.
From lack of data to disparate systems, the biggest challenges in understanding up-front cost-to-serve.
The impact of that lack of understanding on a company’s supply chain efficiency.
The cost of not understanding cost-to-serve, and its impact on profitability.
What organizations can do to better understand cost-to-serve earlier in the journey, and how they can start to build processes and workflows to manage both efficiency and cost.
The role of 910 Advisor’s tech implementations and consulting in helping customers tackle challenges and transform inefficiencies into opportunities.
What can organizations achieve if they better understand efficiency and cost?
A case study illustrating how 910 Advisors helped a client understand their cost-to-serve, prioritize, refine their process and structure, and save money.
910 Advisor’s special offers for Let’s Talk Supply Chain listeners.
