254: Outsource Your Way To Success, with Zenov BPO
Today I’m joined by Zenov BPO, a customer-centric and results-driven outsourcing business, who are laser-focused on solving their clients’ toughest challenges through their range of expert services.
Zenov are dedicated to ensuring efficiency in their customers back office operations, and to delivering the best savings, by providing unmatched services in strategy, technology and operations. With expertise across industries and most business functions, they deliver transformational outcomes for a demanding new digital world.
Today Joseph Wilson, Senior Director & Partner at Zenov BPO, joins me to chat all about the company: what they do; the role of outsourcing in contemporary business; and the importance of a customer-focused approach.
An overview of Zenov BPO – what they do, and how they help their customers.
From accounting to supply chain management, a closer look at Zenov’s range of services.
How Zenov work with their customers to build a bespoke support package that best addresses their challenges.
How, and why, Zenov work as an extension of their customers internal teams.
The most common objections from potential customers when it comes to embracing outsourcing.
Zenov’s North American office and executive staff, why that’s important and the benefits it brings to their customer base.
The importance of a customer-focused approach and why it’s a growing trend.
The impact of COVID on the workplace and the unexpected positives.
The trend towards increased outsourcing, and the current challenges – and potential – within the talent pool.
The ideal customer for Zenov BPO.
A case study detailing how Zenov helped to improve response time and customer satisfaction for a key client, resulting in an increased profit margin of 30-40%.
The future for Zenov BPO.
