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545: Look At Your Supply Chain From Every Angle, with Pallet Alliance

545: Look At Your Supply Chain From Every Angle, with Pallet Alliance

May 25, 2026

Patrick Noone, Senior Vice President, and Mary Casillo, SVP of Business Development at Pallet Alliance, share their expertise in strategic pallet management. With backgrounds in purchasing and over a decade in the pallet industry respectively, they provide a deep understanding of customer challenges and the importance of custom, data-driven solutions. They advocate for a holistic, "from every angle" approach, using case studies to demonstrate how moving beyond simple RFQs to detailed, on-site analysis can save clients millions in fees and operational costs. Both emphasize a "people first" philosophy, stressing that pallets are a more complex and critical component of the supply chain than most companies realize.

545: Look At Your Supply Chain From Every Angle, with Pallet Alliance

Today I’m joined by Pallet Alliance, your single source for pallet program management.

Pallet Alliance is a strategic pallet management company that delivers procurement, logistics and pallet optimization solutions. With their holistic approach, Pallet Alliance aims to reduce your operational costs, streamline pallet spend and modernize the performance of your palletized program assets across your supply chain ecosystem.

Today Mary Casillo, Senior Vice President of Business Development, and Patrick Noone, Senior Vice President, will be talking to me all about looking at your supply chain from every angle. We’ll be shining a light on Pallet Alliance’s four key organizational pillars: People, Process, Partnership, and Performance. We’ll be exploring what ‘from every angle’ means for optimization, and how to measure it. And we’ll be sharing how Pallet Alliance’s unique approach drives results for customers.

Guest bios:

Mary Casillo, SVP of Business Development. Leading Pallet Alliance’s business development, Mary’s expertise in supply-based procurement has been pivotal in fostering client relationships and propelling operational excellence. The organization thrives on a culture of innovation, where Mary’s role in identifying and nurturing new partnerships stands central. Their team’s dedication to sustainable practices and innovation has led to the successful capture of new business opportunities. With competencies in social networking, Mary has contributed to enhancing client satisfaction and securing long-term partnerships, embodying a commitment to excellence within the industry’s evolving landscape.

Patrick Noone, Senior Vice President. 

 

03:22

An introduction to Patrick and Mary, their backgrounds, and roles at Pallet Alliance.

04:42

An overview of Pallet Alliance, and the importance of using fit for purpose pallets.

07:20

What this year’s MODEX theme, ‘From Every Angle,’ means to Pallet Alliance and supply chain optimization.

If you look at something from every angle, you’re able to optimize it to the best it can be… And you’re able to fix it from every angle.” “It’s the opportunity to tear something apart and say: ‘How do we put this back together for you?’
09:18

Why designing custom pallet programs is like playing Tetris, or being a detective.

Every customer is different, you have to figure out what fits where… And you’re factfinding along the way.
10:37

A closer look at the journey to developing a new pallet program, from sourcing and testing through to suppliers and transportation, exactly why that process is so challenging, and Pallet Alliance’s approach to problem-solving.

The amount of work is monumental. We’re so successful because we do all of it for them with our pallet management program… We want to make people in procurement look good.
14:38

What makes Pallet Alliance’s process different from traditional sourcing approaches.

17:00

In a landscape increasingly defined by AI, why Pallet Alliance strive to find the balance between people and technology, and why AI is only as good as the data you feed it.

Part of the challenge we have now is that people understand that the data is wrong, but they don’t want to invest the time to allow us to fix it for them. Or, it’s that automatic RFQ, without thinking about bad data in, bad analysis out.
24:19

The kind of impact Pallet Alliance customers typically see, and how they can continue to uncover substantial savings across locations even with long-term customers.

We can save millions year over year through cost savings, more efficiency, and education in general.” “We’re all pallet heads!!
26:04

What results can look like for Pallet Alliance customers, and how to measure them.

We don’t have a crystal ball, but we can see where things are going. And if we can see that, we can be proactive instead of reactive, and that’s something our customers really appreciate.
28:19

A selection of case studies exploring how Pallet Alliance have helped customers avoid fines, improve customer experience, meet high demand, and utilize improved materials to boost resilience and drive huge cost savings.

33:46

Where teams should start when approaching a new pallet program, and the small steps they can take towards making meaningful change.

36:00

What Mary and Patrick want listeners to take away from today’s discussion. “Pallets and crates are way more complicated than you think!!”

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