Today I’m joined by Infios, a company with over 5,000 customers operating in over 70 countries and supported by over 2,300 employees that is committed to meeting you where you are to create the future you need.
Born from the combined strengths of Körber Supply Chain Software and MercuryGate, Infios make the best in supply chain execution accessible to every company. With a portfolio of adaptable solutions, they empower businesses to simplify operations, optimize efficiency and drive measurable impact.
Today Beth Hendriks, Chief Technology Officer, joins me to talk all about Infios and what they do; making an impact with intelligent supply chain execution; moving AI from hype to outcomes; and why Infios believe that the future can be better if we make supply chains better.
Guest Bio:
As Chief Technology Officer, Beth brings a powerful blend of technical expertise and strategic vision to Infios, driving the company’s research and development initiatives to deliver adaptable solutions that customers love. She is instrumental in shaping the company’s technological advancement in the supply chain execution software market, leveraging her extensive experience in managing globally distributed software and infrastructure organizations. Beth has a rich background in technology leadership, having served as Chief Technology Officer at SciQuest/JAGGAER, where she led technology strategy and product development initiatives. She joined Infios in 2024 through the acquisition of MercuryGate, bringing over three decades of experience in accelerating R&D and delivering product roadmaps with a customer-centric focus. Her work has been recognized with several awards, including the 2021 and 2025 Women In Supply Chain™ awards and the 2016 Supply and Demand Chain Executives’ Pros to Know award. Beth holds an MBA from Jones International University and a Bachelor of Science from McNeese State University.
IN THIS EPISODE WE DISCUSS:
[03.33] An overview of Beth’s 30-plus year career and how she learned to balance it with motherhood.
“I’m a mother of six, and that gave me a lot of skills to be effective in my everyday job… To balance challenges, to learn to prioritize, and how to have peace in the midst of chaos.”
[06.07] An overview of Infios and what they do, and what their recent mergers and acquisitions mean for their customers.
“Being data-driven is crucial because, as we get into things like AI, it’s only as good as the data that feeds it.”
“For our customers, the acquisitions translate into broader functionality with less integration complexity, so they benefit from a more connected platform that allows them to align inventory, fulfilment and transportation decisions.”
[08.57] The ideal customer for Infios.
[11.06] From poor visibility and slow decision-making to an inability to coordinate across channels, the common challenges Infios customers experience, and how Infios help to solve them by delivering tighter control over planning and execution through unification.
“Customers come to Infios when their operational complexity has outgrown either their existing systems or processes and is starting to impact from a cost, service level or scalability perspective.”
“They want to run a more agile, efficient, resilient supply chain while keeping pace with ongoing disruption and growth.”
[14.00] What ‘intelligent supply chain execution’ means, the benefits, and the impact it’s driving for Infios customers.
[18.04] How Infios’ modular technology helps tackle historical tech stack issues and support quicker testing, flexibility, and transformation.
“It ultimately results in a supply chain execution platform that evolves with the business, rather than constraining it, and it supports continuous improvement instead of periodic disruptive overhauls.”
[22.23] Beth’s perspective on AI in the current market, the gap between hype and reality, and how Infios is driving AI with purpose.
“Many organizations talk about AI in conceptual terms: ‘AI is going to help transform my supply chain’… But, in practice, common challenges like fragmented data, legacy systems and unclear ROI means most are still in early stages of adoption.”
“Hype around AI hasn’t fully materialized into broad operational impact.”
[27.00] A case study exploring how Infios helped a customer struggling with slow order-to-ship cycles and low inventory visibility by implementing an integrated stack that resulted in 70% fewer back orders, a 20% increase in customer satisfaction and improved delivery accuracy as well as lowered inventory costs.
[30.42] Why Infios believe that the future can be better if we make supply chains better, and their vision for moving toward it.
“Supply chains quietly shape almost every aspect of modern life – people that aren’t familiar with it don’t even realize the impact it has.”
[34.13] What 2026 is going to bring for the industry, and for Infios.
“2026 is going to be a year of practical AI adoption, tighter integration and smarter execution.”
RESOURCES AND LINKS MENTIONED:
Head over to Infios’ website now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Beth on LinkedIn.
Check out our other podcasts HERE.
