Today I’m joined by RapidLink Repairs, a solution born out of the proven success of DCLI’s dedicated road service unit.
RapidLink Repairs understand the urgency of getting back on the road. They were founded to meet the need for motor carrier repair services that combine fair, transparent pricing with fast, reliable solutions. And their mission is simple: reduce your downtime and keep you moving.
Today Rob Finch, VP of Domestic Sales at DCLI, joins me to talk all about RapidLink Repairs. We’ll be shining a light on its suite of services and what to expect when you work with the team. We’ll be talking about how RapidLink’s industry-leading coordination and response times are boosting safety and speed, and reducing downtime for drivers. And we’ll be sharing how its unique pricing structure is helping customers budget more confidently, with fewer surprises and more control.
Guest bio:
Robert “Rob” Finch is the Vice President of Domestic Sales at Direct ChassisLink Inc. (DCLI), where he has led the company’s 53-foot domestic sales efforts with an entrepreneurial vision, and deep industry insight. His leadership helped power the evolution of RapidLink Repairs in March 2025, expanding on DCLI’s respected road service model into a nationwide, customer-focused repair partner for trailers and chassis. With a career that spans operations, marketing, and sales, Rob brings a rare combination of strategic business acumen and people-first leadership. He’s passionate about building long-lasting partnerships, aligning cross-functional teams, and driving measurable results. Whether leading major go-to-market strategies or mentoring future sales leaders, Rob’s ability to unify performance with purpose makes him a trusted voice in the industry.
IN THIS EPISODE WE DISCUSS:
[02.11] An introduction to Rob, his background, and his role at DCLI and RapidLink Repairs.
“Most of my career has been figuring out how to bring commercial and operations together.”
[03.09] An overview of RapidLink Repairs – who they are, what they do, and how they help their customers.
“It’s about three things: we want to improve productivity, be cost-effective, and drive high levels of customer satisfaction.”
[04.18] The biggest challenge for businesses right now.
“Reducing cost profile is top of mind – the market has been less than ideal..!”
[04.55] RapidLink Repair’s origin story.
“You want to have a solution that people are actually asking for.”
[07.00] RapidLink Repairs ‘anytime, anywhere’ service, and the most common repairs they solve for.
[09.26] The ideal client for RapidLink Repairs, and why businesses want a nationwide solution.
“We leverage the size and scale of DCLI to provide cost savings.”
[10.44] RapidLink Repair’s approach to cost, fighting ‘surprise fees,’ and why they don’t mark up parts.
“Our approach to the market has been to provide a service people can rely on.”
[13.26] The importance of efficiency and customer experience, and how RapidLink’s response times are delivering competitive advantage.
“We’re maniacal about customer satisfaction! If your customers aren’t happy, you don’t have a good product.”
[17.21] A case study exploring how RapidLink Repairs helped a key client eliminate extra fees and enhance communication, allowing them to plan consistently and boost productivity.
[19.59] Why safety is crucial, and the impact RapidLink Repairs are making on the industry.
[22.07] How to work with RapidLink Repairs.
RESOURCES AND LINKS MENTIONED:
Head over to RapidLink Repairs’ website now to find out more and discover how they could help you too. You can also connect with RapidLink Repairs and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Rob on LinkedIn.
If you enjoyed this episode and want to hear more from DCLI, tune into 360: Deliver A Great Trucker Experience, with DCLI or Marketing Leader Stacy Kirincic on Dominating Male-Dominated Industries like Supply Chain.
Check out our other podcasts HERE.
